Mouse/keyboard is illuminated even if a PC is turned off
Try to use different USB ports – If your PC has USB ports of more colors, try them all.
Turn off a power supply of USB ports when a computer is shut down:
In BIOS settings – use motherboard manual as a reference.
In a motherboard software.
The power supply can’t be turned off for yellow USB ports (typically Lenovo laptops).
Try to update BIOS or contact a manufacturer of the PC if power supply can’t be turned off.
USB receiver for wireless keyboard/mouse doesn’t work
Each receiver is uniquely paired with a keyboard/mouse. We are not able to provide spare USB receiver.
OTG flashdisk/adapter doesn’t work with my phone or tablet
Check if your device supports OTG in its specifications.
Check if your flashdrive is formated to FAT32 or exFAT, NTFS is not usually supported by Android devices.
USB headset’s microphone doesn’t work
Check microphone switch on remote control on its cable.
Check if the microphone is set as default device for recording in sound settings in control panel.
universal notebook adapters
How to choose right tip
Every adapter has a set of tips with a description (on back of its package or available online – check downloads > charging&power or product page) including dimensions and voltage. You can check if adapter with certain tip is compatible with your laptop using this information.
Tips are included in box only and can’t be sold separately.
Wi-Fi adapter doesn’t work
First, install drivers from CD or download them from product page or downloads.
Insert Wi-Fi adapter into USB port after succesful instalation and wait until the new device is installed.